Refund & Cancellation Policy

Sattvin is a subscription software service. This policy explains how billing, cancellation, and refunds work. It is a required part of our payment setup and applies to every plan.

Subscriptions and renewal

• Plans are billed monthly, in advance.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• The price and inclusions of your plan are shown on the pricing page and confirmed at checkout before payment.
• All prices are in INR; the payment gateway handles currency conversion for international cards at checkout.

Cancellation

• You can cancel at any time from Settings → Billing inside the app, or by emailing support@sattvin.com.
• Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for.
• After the period ends, your account moves to a free/limited tier. Your data is retained and you can export or delete it (see the Privacy Policy).

Refunds

• First-time subscribers: a full refund of the most recent payment if requested within 7 days of that charge and you have not made substantial use of paid features.
• Unintended renewals: if you were charged for a renewal you did not intend and contact us within 7 days of the charge, we will cancel and refund it, provided the new period has not been substantially used.
• Refunds are not offered for partial billing periods after the windows above, for accounts suspended for a breach of the Terms, or for dissatisfaction with the product's fixed content and conduct limits (they are described before purchase — see the Terms).

How to request a refund

Email support@sattvin.com from your account email with your registered email address and the approximate date of the charge. We acknowledge within 48 hours and process approved refunds to the original payment method within 5–10 business days (the exact timing depends on your bank and the payment gateway).

Failed or duplicate payments

If a payment fails but you are charged, or you are charged twice for the same period, contact us and we will refund the erroneous charge in full. This is not counted against any window above.

Chargebacks

If you believe a charge is wrong, please contact us first — most issues are resolved within a day. Raising a chargeback without contacting us may result in the account being suspended pending resolution.